After-Hours Virtual Visits
Did you know? More than 65% of ER visits can be avoided.
To help our patients avoid the cost and inconvenience of emergency room or urgent care visits, we now offer after-hours & emergency care virtual visits performed by emergency-trained doctors, called Crucialist.
This is a free benefit to our current patients. Simply call our office number after hours to be connected to a doctor. There is no cost per call and no call limit.
When you call, a team member will verify your information and transfer you to a Crucialist doctor for immediate care. Every one of our Crucialist doctors is a board-certified emergency medicine doctor. Because they are ER doctors, they can review your symptoms, write prescriptions, answer questions, and guide your care in the same way you have come to expect from our office.
After your visit, the Crucialist will inform your doctor and help you schedule any follow up appointments.
So, if you think you need to go to an emergency room or urgent care center, call our Crucialist emergency doctors first. They will start reviewing your symptoms right away, treat you virtually, and make sure you get quick access to the kind of care you need.
We have included some frequently asked questions, and if you have any questions about this, please feel free to call our office.
Frequently Asked Questions
What number do I call?
You can call our office number, (480) 298-9551, during or after hours.
Are there any costs to me?
No. There are no out-of-pocket costs for our current patients.
What about any care after my virtual visit?
If our Crucialist doctor refers you to our office for in-person care or to another care setting, those follow up visits are separate and billed to you and your insurance in the usual way.
When should I call?
Any time you consider going to an emergency room or urgent care center, call us. Our Crucialist Doctors are board-certified in emergency medicine. So when you have an urgent concern, they can triage your symptoms and begin treatment right away.
Can they write prescriptions?
Yes. When appropriate, our Crucialist emergency doctors can call in or send an electronic prescription to your local pharmacy.
Will my doctor know about my Crucialist call?
Yes, because the Crucialist physicians and team are a part of our practice, they will make sure your care is shared and coordinated with your doctor.
Do I have to have an app for the call?
No. You can start your virtual treatment with just a phone call. Our Crucialist emergency doctors can gather your symptoms and recommend next steps.
If the doctor needs to, they can guide you to an online portal where they can treat you via video.